Welcome to ContainerBids.com! Our Shipping Policy outlines the terms and conditions governing the shipping of products purchased through our website. By placing an order on our website or using our services, you agree to the terms outlined below. If you do not agree with these terms, please refrain from using our website and services.
1. General Information:
We operate the website https://containerbids.com/ and, by placing an order through our website, you agree to the terms and conditions set forth here. These terms are in place to protect both you and us and to ensure a clear understanding of our services.
Stock Availability:
We strive to maintain accurate stock counts on our website. However, occasional discrepancies may occur. In such cases, we will fulfill available products and notify you of any backordered items.
2. Shipping Costs:
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items. Shipping fees will be collected at the time of purchase, and this will be the final shipping cost.
3. Returns:
3.1 Returns Due to Change of Mind:
We accept returns for change of mind within 30 days of receiving the product. To be eligible for a return, items must be in their original packaging, unused, and in resellable condition. Return shipping costs are the responsibility of the customer.
Once we receive and accept the returned items, refunds will be issued as store credit. You will be notified via email about the refund status. Please note that the original shipping cost is non-refundable.
3.2 Warranty Returns:
If your item is defective and covered by warranty, a return can be requested within 90 days of receipt. Customers are required to prepay for the return shipping, which will be reimbursed once the warranty claim is approved.
Upon receiving the returned item, we will process your warranty claim within 7 business days. You can choose a refund to your original payment method, store credit, or a replacement item (if available).
4. Delivery:
4.1 Domestic Transit Time:
Domestic shipments typically take between 2 – 7 business days.
4.2 International Transit Time:
International shipments generally take between 4 – 22 business days, depending on the courier.
4.3 Dispatch Time:
Orders will be dispatched within 2 business days of receiving the order.
4.4 Change of Delivery Address:
Delivery address changes can be made before the order is dispatched. Once the order has been shipped, address changes cannot be accommodated.
4.5 P.O. Box Shipping:
We ship to P.O. Boxes using postal services only.
4.6 Military Address Shipping:
Military addresses are shipped using USPS.
4.7 Out-of-Stock Items:
Out-of-stock items will be shipped once they become available.
4.8 Delivery Time Exceeded:
If your delivery exceeds the estimated transit time, please contact us for assistance.
5. Tracking Notifications:
Once your order has shipped, you will receive tracking information to follow the progress of your shipment based on updates from the shipping provider.
6. Parcels Damaged in Transit:
If a parcel arrives damaged, please reject it if possible. If you’ve already received the parcel, contact customer service immediately for assistance.
7. Duties & Taxes:
7.1 Sales Tax:
Sales tax will be applied to the displayed prices where applicable.
7.2 Import Duties & Taxes:
Import duties and taxes will be prepaid where applicable.
8. Cancellations:
Cancellations are accepted before dispatch. After dispatch, cancellations will be subject to our returns and refund policy.
9. Insurance:
All parcels are insured for loss and damage based on the courier’s stated value.
10. Customer Service:
For any questions or concerns regarding shipping, please reach out to our customer service team:
Email: [email protected]
Phone: +1 (619) 663-5749
By placing an order on ContainerBids.com, you agree to abide by these shipping terms. Thank you for shopping with us!